Our customers are our top priority

If for any reason your are dissatisfied with your purchase for any reason, Harrogate Haus are here to help.

If your item is new and unused, with all labels, tickets and tags attached and in its original packaging, you’ll be eligible for a refund of the full amount.

From the date you receive your item, you will have 14 days to return your item. A full refund will then be credited to you via the payment platform you used when purchasing the item. We will not accept returns in excess of the 14 day return policy window without communication with our customers prior to the item in question being returned.

Return Exceptions

We do not accept returns or offer refunds/credit notes/exchanges for the following subject but not limited to items:

Personal items (undergarments, swimwear, headwear, nightwear)

U.K. & EU Returns

If you paid for your order using debit/credit card the a full refund will be issued to you via the payment platform used when purchasing the item within 5 working days. If you paid for your order by any other means you will receive a full refund once the item has been returned and received, within 5 working days.

Where a full refund is not eligible you will receive a HARROGATE HAUS gift card or credit note of the full amount.

Return By Post

Returning items by post is easy. Please follow these 3 simple steps:

Step 1. Fill out your ‘Send Me Back’, card that we sent you with your purchase.

Step 2. Package item/s safely and securely, along with your ‘Send Me Back’ card.

Step 3. Post to


Once we have received your returned item, you will be notified by a confirmation email. You will receive a further email once your return has been processed. Confirmation of your refund, details and instructions will be noted in this email.

Please understand that unfortunately HARROGATE HAUS cannot be responsible for anything lost or damaged in transit either to or from our headquarters.

For further enquiries please see our Terms and Conditions policy or for more information please call HARROGATE HAUS on 07931 372140. Alternatively you can email your enquiries to harrogatehaus@gmail.com.